2008 - Marketingresponsible, DIBS A/S
Responsible for LIME CRM. Webmaster on DIBS website (dk, no, se and com). Maintanance of Adwords, SEO, Statistics a.o. on DIBS (dk,no, se and com). Creating and publicating DIBS e-commerceindex. Responsible for coordinating campaigns, newsletters, fairs a.o.
2007 - 2008 Projectmanager and Webmaster, DIBS A/S
Projectresponsible on implementing LIME CRM. CRM responsible on Lime. Webmaster on DIBS websites(dk, no, se and com). Setting up and implementing new layout on DIBS website. Creating and publicating DIBS e-commerceindex. Migration of Superoffice Database to Lime database.
2005 - 2007 Sales and Support, DIBS A/S
Support to customers on the phone on the DIBS system. support responsible on selected KAM customers.
2004 - 2006 Product Manager, Ravenholm Computing A/S
Product responsible on Macromedia, JASC, CRM, SAM, Microsoft Office, Mindjet, LOOK, NetOp Helpdesk a.o. products. Marketing activities and customer care are also primary areas in this job.
2004 - 2004 Freelance Consultant
Creation of courses and materials on IP telephony software products. Building up support setup, quality assurance, and project documents in co-ordination with the business managers, project managers and solution mangers. Structuralized the input for improvement proposals and was the gateway for error complaints to the Software producer as well as the Scandinavian Vendor.
2001 - 2004 Support & Education Manager, DM Software
Daily leader of support and training, incl. personnel management and departmental structuralization.
Structuralization and implementation of procedures and process descriptions for internal processes.
Liaison between implementation consultants, product management, development and the customer.
Co-ordination of internal resources. Compilation and translation of course materials as well as customer specific materials. Received input for improvement proposals as well as error complaints and reports. Held training courses in Denmark and abroad in standard and customer specific CRM solutions.
1998 - 2001 System Engineer, DM Software
Technical Integration and Implementation Consultant and project manager on CRM customer projects.
Continuous maintenance, service and optimization of CRM production systems with the larger customers on MSSQL, Sybase, Oracle, DB2 databases, amongst others.
Daily customer contact and acting customer sparring partner, ensuring their CRM solution and competence remained up-to-date and optimal. Consultancy and optimization of customer processes and was engaged with creating an increase in value of the implemented software applications both with the customer and with DM Software.
Simultaneously responsible for customer profit and quality.
1997 - 1998 System Administrator, Telia Telecom A/S
Daily System administrator for Oracle Sales & Marketing (OSM) systems as well as Logica CTI.
Responsible for training and compilation of material for 250 Call Center employees at OSM and CTI systems. Liaison to Telia’s Customer Centre and IT division at OSM and the Logica CTI system. Project participant in the Dialog one-to-one projects. Responsible for data quality and data extracts at OSM.
Changes to and structuralization of both existing as well as call-in patterns to the Call Center also constituted a part of my area of responsibility.
1996 - 1997 Customer Consultant, Telia Telecom A/S
Sales of PABX’s to businesses as well as for fixed circulation. Qualifying and the booking of meetings with larger customers in the area of telephony.
Super User on OSM, Outlook, Excel and Word.
Project participant in IT database migration projects.
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